BBB Reliability Report for

Sole Inc

BBB Rating NR

BBB issues Reliability Reports on all businesses, whether or not they are BBB accredited. If a business is a BBB Accredited Business, it is stated in this report.

Find out more about Sole Inc:

BBB Accreditation BBB Rating Business Contact and Profile Products and Services Additional Locations and Phone Numbers Customer Complaint History	Government Actions Advertising Review Out of Business Industry Tips BBB Copyright and Reporting Policy
Note: It appears that this business is no longer in business. Details

BBB Accreditation

This business is not a BBB Accredited Business.

BBB Rating for Sole Inc

This business has no rating because it is out of business.

Click here for an explanation of BBB Ratings

BBB has received a pattern of complaints regarding delivery and refund issues. Consumers allege they have ordered massage chairs and their credit card has been charged; however the massage chair is not delivered in a timely manner. The refund issues include consumers who claim they ordered the massage chair, cancelled their order after waiting for delivery and claim they are not being refunded in a timely manner. 　

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Business Contact and Profile for Sole Inc
Name:	Sole Inc
Phone:	(425) 284-3184
Fax:	(425) 284-3186
Address:	317 112th Ave NE Apt 1322
	Bellevue, WA 98004
Website:	www.thefactoryoutlet.com
	www.goodchairs.com
	www.finedia.com
	www.rangehoodsmall.com
	www.magicjohn.com
	www.mybidets.com
Original Business Start Date:	April 1996
Local Start Date:	February 2007
Principal:	Mrs Nam Kyungok, President
Customer Contact:	Mrs Nam Kyungok, President - (425) 284-3184 or
Email Address:
Entity:	Corporation
Incorporated:	February 2007, WA
Industry Classification:	Internet Selling Services, Baths, Jewelers - Retail, Range Hoods & Canopies
BBB Accreditation:	Sole Inc is not a BBB Accredited business.
Additional DBA Names:	Goodchairs.com Finedia.com Thefactoryoutlet.com Rangehoodsmall.com Magicjohn.com Mybidets.com Sole Convenience Inc The Factory Outlet.com

Products and Services of Sole Inc

This company offers online sales.

Additional Locations and Phone Numbers

Additional Addresses

14950 NE 95th St Ste A
Redmond, WA 98052-2500
Tel: (425) 463-8359

317 112th Ave NE Apt 822
Bellevue, WA 98004-6574

Additional Phone Numbers

Tel: (800) 550-0056
Tel: (888) 234-7007
Tel: (877) 892-3777

Additional Email Addresses

Marketplace Experience for Sole Inc

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 42 complaints about Sole Inc in the last 36 months, our standard reporting period. Of the total of 42 complaints closed in 36 months, 8 were closed in the last year.

Delivery Issues
	Resolved
		2 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
		4 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
	Unresolved
		1 -	Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
	Administratively Closed
		1 -	BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
	No Response
		8 -	Company failed to respond to BBB to resolve or address the complaint issues.
	Unpursuable
		1 -	Company is out of business.

Repair Issues
	Resolved
		1 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
	Unresolved
		1 -	Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
	No Response
		1 -	Company failed to respond to BBB to resolve or address the complaint issues.

Customer Service Issues
	Resolved
		1 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
	No Response
		3 -	Company failed to respond to BBB to resolve or address the complaint issues.

Guarantee or Warranty Issues
	Resolved
		1 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
		1 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
	No Response
		4 -	Company failed to respond to BBB to resolve or address the complaint issues.

Product Issues
	Resolved
		2 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
	No Response
		1 -	Company failed to respond to BBB to resolve or address the complaint issues.

Refund or Exchange Issues
	Resolved
		1 -	Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
		2 -	Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
	Administratively Closed
		1 -	BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.
	No Response
		5 -	Company failed to respond to BBB to resolve or address the complaint issues.

Government Actions

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On May 26th, 2011 Sole Inc and Kyungok Nam (defendants) entered into a stipulated judgment with the Attorney General of Washington (AG).

It is alleged that defendants violated Washington's Consumer Protection Act by repeatedly failing to deliver merchandise bought by consumers and shipping items much later than promised.

The defendants must also refund any additional consumers who file complaints with the Attorney General's Office, another agency or the business about undelivered goods. Defendants will provide approximately $23,300 in refunds to 19 consumers throughout the nation who stated they never received their orders.

The settlement forbids the defendants from charging consumer's credit cards for orders before the merchandise is delivered; making any misrepresentations in the context of the sale, marketing deliver or repair of any product or service; misrepresenting delivery dates and failing to respond to consumer inquiries within 48 hours.

The stipulated judgment was for settlement purposes only and should not be considered as an admission of guilt or finding of violation of the law.

For more information on this settlement please contact the Attorney General of Washington Consumer Protection Division at 206-464-7745 or by following this link http://atg.wa.gov/uploadedFiles/Home/News/Press Releases/2011/StipJudgmentSole2011-05-26.pdf

Advertising Review

BBB has no information regarding advertising review at this time.

Out of Business

According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.

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BBB Copyright and Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Reliability Reports are provided solely to assist you in exercising your own best judgment. Information in this BBB Reliability Report is believed reliable, but not guaranteed as to accuracy.

BBB Reliability Reports generally cover a three-year reporting period. BBB Reliability Reports are subject to change at any time.

If you choose to do business with Sole Inc, please let them know that you contacted BBB for a BBB Reliability Report.

ID: 22420917
Report as of May 16, 2012 13:33
Copyright^© 2012 Better Business Bureau

BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.

BBB Definition:

resolved - The company resolved the complaint issues.

BBB Definition:

report - A summary of activity reflected in a company's BBB file. Includes basic business background, BBB Accreditation information, and BBB complaint activity over the previous three years. Also reports may include any known government actions, advertising issues or other information that results from activity conducted by BBB.

BBB Definition:

pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.

BBB Definition:

resolved - The company resolved the complaint issues.

BBB Definition:

Delivery Issues - Claims alleging delayed delivery of ordered merchandise.

BBB Definition:

Resolved - The company resolved the complaint issues.

BBB Definition:

Unresolved - The company failed to resolve the complaint issues.

BBB Definition:

Administratively Closed - BBB determined that the complaint could not be satisfactorily settled using standard methods of voluntary dispute resolution